US01 - MATTR Production Status

Updates

• Aug 6, 2026 10:40 PM UTC

  This incident has been resolved. All affected services are now operating normally.

  Resolved
• Aug 6, 2026 10:40 PM UTC (2 seconds earlier)

  This incident has been closed. All services are operating normally.

  Resolved
• Jul 22, 2026 10:10 PM UTC (2 weeks, 1 day, and 29 minutes earlier)

  This incident has been resolved. All affected services are now operating normally.

  Resolved
• Jul 20, 2026 7:52 PM UTC (2 days, 2 hours, and 18 minutes earlier)

  The issue affecting mDocs management has been mitigated.

  We are continuing to monitor the situation.

  Monitoring
• Jul 20, 2026 5:20 PM UTC (2 hours and 32 minutes earlier)

  We've now identified the root cause of this issue within the recent MATTR VII update (MATTR VII v12.20).

  We've worked out a plan to remediate this issue, and are working on this now.

  Further updates will be provided soon.

  Identified
• Jul 20, 2026 2:30 PM UTC (2 hours and 49 minutes earlier)

  We are still investigating an issue affecting mDoc revocation status endpoints in our shared cloud environment in the US region.

  The timing of this issue appears to coincide with a recent MATTR VII update, so our team are working through next steps and will provide updates as more information becomes available.

  Investigating
• Jul 20, 2026 1:58 PM UTC (31 minutes earlier)

  We are investigating an issue affecting mDocs management.

  Our team is actively working on this issue and will provide updates as more information becomes available.

  Investigating